Customer service

Customer service

Satisfaction questionnaire

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Customer identification data

Evaluated product (please mark just one type of product. If you purchase more products, please make individual evaluation of each type).:*

Evaluated product

Further use of the product *

Further use of the product

Is VÍTKOVICE STEEL, a.s. your sole supplier of given product? *

Is VÍTKOVICE STEEL, a.s. your sole supplier of given product?

Evaluation of sales service and sales conditions level (1 = the best, 5 = the worst)

Speed of reaction to inquiry
Processing and conclusion of sales contract
Communication method and level
Solution of claims
Providing precise and complete information about the products offered
Availability of sales personnel
Price level
Availability of order status information
Websites level

Delivery terms and dispatching (1 = the best, 5 = the worst)

On time delivery
Keeping of ordered amounts
Kind of loading and fastening of the shipment
Shipment accompanying documents

Product quality (1 = the best, 5 = the worst)

Flatness
Surface quality
Dimension tolerance
Marking (product identification)
Internal homogenity

Requirements for further technological processing of supplied material

Requirements for further technological processing of supplied material

Final evaluation of the cooperation * (1 = the best, 5 = the worst)

Final evaluation of the cooperation

Interest to buy our products in the future

Interest to buy our products in the future

Comparison of supplied products and services with competition

Comparison of supplied products and services with competition

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