The Questionnaire for Customers Satisfaction Measuring 2016

Customer identification data

Evaluated product (please mark just one type of product. If you purchase more products, please make individual evaluation of each type).:*
Further use of the product*
Is VÍTKOVICE STEEL, a.s. your sole supplier of given product?*
Evaluation of sales service and sales conditions level
1 2 3 4 5
- speed of reaction to inquiry
- processing and conclusion of sales contract
- communication method and level
- solution of claims
- providing precise and complete information about the products offered
- availability of sales personnel
- price level
- availability of order status information
- websites level
Delivery terms and dispatching
1 2 3 4 5
- on time delivery
- keeping of ordered amounts
- kind of loading and fastening of the shipment
- shipment accompanying documents
Product quality
1 2 3 4 5
- flatness
- surface quality
- dimension tolerance
- marking (product identification)
- internal homogenity
Requirements for further technological processing of supplied material
Final evaluation of the cooperation*
1 2 3 4 5
Interest to buy our products in the future
Comparison of supplied products and services with competition
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* These data are obligatory
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