The Questionnaire for Customers Satisfaction Measuring 2017

Customer identification data
 



Evaluated product (please mark just one type of product. If you purchase more products, please make individual evaluation of each type).:*
Further use of the product*
 
Is VÍTKOVICE STEEL, a.s. your sole supplier of given product?*
Evaluation of sales service and sales conditions level
1 2 3 4 5
1 = the best, 5 = the worse
- speed of reaction to inquiry
- processing and conclusion of sales contract
- communication method and level
- solution of claims
- providing precise and complete information about the products offered
- availability of sales personnel
- price level
- availability of order status information
- websites level
Delivery terms and dispatching
1 2 3 4 5
1 = the best, 5 = the worse
- on time delivery
- keeping of ordered amounts
- kind of loading and fastening of the shipment
- shipment accompanying documents
Product quality
1 2 3 4 5
1 = the best, 5 = the worse
- flatness
- surface quality
- dimension tolerance
- marking (product identification)
- internal homogenity
Requirements for further technological processing of supplied material
 
Final evaluation of the cooperation*
1 2 3 4 5
1 = the best, 5 = the worse
 
Interest to buy our products in the future
Comparison of supplied products and services with competition
The questionnaire was answered by
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* These data are obligatory
Thank you very much for filling in.